Description

• Knowledge of Windows and Mac operating systems.
• Experience providing IT support remotely
• Good Knowledge on Networking (LAN WAN, VLAN, and VPN, VOIP)
• Experience in Active Directory, M365, AAD
• Experience providing hardware support for different laptop OEMs (Lenovo, Dell and Apple)
• Basic Knowledge of Virtualization, SCCM , JMAF and Intune
• Configurations of E-mail, Collaboration tools (M365)
• Working knowledge of ITSM tools like ServiceNow, JIRA Service desk etc.
• Experience in Office 365, VOIP, Troubleshooting, Vendor Management, Asset Management
• Strong communication and customer service skills.
• Ability to work independently and escalate appropriately.
• Excellent written and speaking English communication skills
• Must have experience in providing Voice support apart from e-mail, chat
• Knowledge of ServiceNow ITSM

Key Skills

Education

Bachelor's degree