Description

You will provide tier 1-2 IT support for Windows, Mac, networking, and M365 environments, handling voice, email, and chat inquiries while managing assets and vendor relationships.

This role is on-site.

Responsibilities

• Resolve hardware and software issues for laptops across Lenovo, Dell, and Apple OEMs.
• Troubleshoot LAN, WAN, VLAN, VPN, and VOIP connectivity problems.
• Manage Active Directory, Azure AD, and M365 configurations including email and collaboration tools.
• Utilize ServiceNow and JIRA Service Desk for ticketing and ITSM workflows.
• Coordinate with vendors for asset management and hardware support.

Required Skills

• 5+ years of experience in a Service Desk or IT support role.
• Proficiency with Windows and macOS operating systems.
• Strong knowledge of networking fundamentals (LAN, WAN, VLAN, VPN, VOIP).
• Experience with Active Directory, Azure AD (AAD), and Microsoft 365 administration.
• Hands-on experience with ITSM tools, specifically ServiceNow and JIRA Service Desk.
• Familiarity with virtualization, SCCM, Jamf, and Intune.
• Proven ability to provide voice support alongside email and chat channels.
• Bachelor's degree in Computer Science or related field.

Preferred Skills

• Experience with vendor management and hardware asset lifecycle.
• Strong written and verbal English communication skills.

Key Skills

Education

Bachelor's degree