Description

Provide first-line IT support to resolve technical issues within agreed service targets. You will own the release pipeline of support requests from intake to resolution.

Responsibilities

• Identify, repair, and document end-user technical issues involving desktops, printers, applications, and mobile devices.
• Categorize and prioritize support requests using a ticketing system to track status and provide updates.
• Coordinate with support teams to ensure timely resolution and follow incident management bridge processes for critical issues.
• Manage and triage multiple incoming priorities while taking ownership of requests through to resolution.
• Provide out-of-hours on-call support and work within a 24/7 US shift model.

Required Skills

• Experience with IT infrastructure including desktops, laptops, printers, handhelds, smartphones, servers, and networks.
• Strong technical proficiency in Microsoft Windows desktop operating systems.
• Hands-on experience with MS Office and other business productivity applications.
• Ability to manage customer expectations and work effectively in a team environment.
• Strong communication and interpersonal skills.
• Willingness to work onsite in McKinley Hill, Taguig.

Key Skills

Education

Any Graduate