Description

Diagnose and troubleshoot technical issues for computer systems and mobile devices while managing client requests.

This role is on-site.

Responsibilities

• Diagnose and troubleshoot technical issues for computer systems and mobile devices.
• Manage client requests using remote desktop applications and help desk software.
• Create and enhance high-quality as-built documentation, implementation procedures, and processes.
• Support users independently and as part of a technical team.

Required Skills

• 5+ years of experience in technical support or related roles.
• Hands-on experience with Windows and Mac OS environments.
• Proficiency with remote desktop applications and help desk software.
• Strong communication skills in Dutch and English.
• Solid understanding of computer systems, mobile devices, and consumer tech products.
• Methodical approach to problem-solving and documentation.
• Ability to work under pressure and maintain attention to detail.

Preferred Skills

• Professional proficiency in French.
• Prior experience working in a dedicated service desk environment.

Key Skills

Education

Any Graduate