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Service Desk Analyst
Nashville, TN, USA
Posted On: 3 days ago
Experience: 10+ years
Availability: Hybrid
Openings: 1
Category: Service Desk Analyst
Tenure: Contract - Corp-to-Corp
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Description
Required Skills
- Windows 10/11 and Microsoft 365 support
- Active Directory, Azure AD / Entra ID, and identity management
- Networking basics: DNS, DHCP, TCP/IP, VPN, Wi-Fi troubleshooting
- ITSM tools: ServiceNow, Freshservice, Remedy, or Jira Service Management
- Endpoint management and remote support tools
- ITIL framework knowledge
Education
Bachelor's degree
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