Description

You provide frontline Level 1 and 1.5 IT support for enterprise hospital networks and corporate offices.

Responsibilities

• Manage Level 1 and 1.5 incidents and service requests from initial report through to resolution.
• Monitor and respond to Service Desk phone calls, email queues, and auto-triggered request queues.
• Triage requests and follow escalation and paging procedures to ensure service level agreements (SLA) are met.
• Document, prioritize, and track open tickets to ensure timely closure and progress monitoring.
• Troubleshoot user issues related to password resets, MS Office, and Windows environments.

Required Skills

• 1+ years of experience in a business, hospital, government, or educational organization.
• Proficiency with MS Office and Windows operating systems.
• Experience using ServiceNow or similar performance monitoring tools.
• Familiarity with EDP applications and data processing programs.
• Ability to work an 80% remote and 20% on-site schedule in New York, NY.
• Capacity to work various shifts, including holidays, within a 24/7 service environment.
• Baccalaureate degree in a relevant field or equivalent combination of education and experience.

Key Skills

Education

Any Graduate