Description

You will provide IT support within a global organization across multiple communication channels.

Responsibilities

• Deliver customer service via inbound and outbound calls, chat, and self-service channels.
• Identify and diagnose technical issues and problems for end users.
• Manage user access and configurations using Active Directory and ServiceNow.
• Configure TCP/IP networking, DNS, and printer settings.

Required Skills

• 2 years of experience in a Service Desk Analyst or IT Support role.
• Proficiency with ServiceNow ticketing tools.
• Hands-on experience with Active Directory.
• Knowledge of TCP/IP networking and DNS.
• Experience providing MacOS support.
• Ability to support Windows XP, 7, 8, 10, and Server operating systems.
• Availability to work rotational shifts between 5am and 5pm CST.

Preferred Skills

• Strong communication skills for multi-channel support.

Key Skills

Education

Not specified