Description

Provide technical support via telephone, remote tools, and on-site visits to resolve hardware and software issues. Own the full troubleshooting lifecycle from diagnosis to resolution.

Responsibilities

• Diagnose and troubleshoot computer-related problems, including hardware repairs and software conflicts.
• Manage user accounts, email access, and security permissions within Active Directory and domain environments.
• Document all incidents, solutions, and troubleshooting steps in the tracking system and knowledge library.
• Perform hardware upgrades, BIOS/ROM flashing, and system performance analysis to maintain acceptable operating levels.
• Configure client software, including ODBC drivers, Outlook, Exchange, and TN3270 host emulation.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Proficiency in Service Desk operations and Help Desk support methodologies.
• Experience managing Active Directory, domain user accounts, and security permissions.
• Hands-on experience with software updates and hardware troubleshooting.
• Ability to configure ODBC drivers and email protocols.
• Experience with remote desktop control and hardware component replacement.
• Ability to analyze system error codes and diagnostic messages.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE