Description

Provide technical support via telephone, remote tools, and on-site visits to resolve hardware and software issues.

Diagnose and troubleshoot computer-related problems, including hardware repairs and software conflicts. Manage user accounts, email access, and security permissions within Active Directory and domain environments. Document all incidents, solutions, and troubleshooting steps in the tracking system and knowledge library. Perform hardware upgrades, BIOS/ROM flashing, and system performance analysis to maintain acceptable operating levels. Configure client software, including ODBC drivers, Outlook, Exchange, and TN3270 host emulation.

Responsibilities

• Diagnose and troubleshoot hardware and software issues from diagnosis to resolution.
• Manage user accounts, email access, and security permissions in Active Directory.
• Document incidents and solutions in the tracking system and knowledge library.
• Perform hardware upgrades, BIOS/ROM flashing, and system performance analysis.
• Configure client software including ODBC drivers, Outlook, and TN3270 emulation.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Proficiency in Service Desk operations and Help Desk support methodologies.
• Experience managing Active Directory, domain user accounts, and security permissions.
• Hands-on experience with software updates and hardware troubleshooting.
• Ability to configure ODBC drivers and email protocols.
• Experience with remote desktop control and hardware component replacement.
• Ability to analyze system error codes and diagnostic messages.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE