Description

You will manage inbound technical support calls, troubleshoot incidents, and maintain the internal knowledge base.

Responsibilities

• Accept inbound calls to identify, document, and troubleshoot technical issues.
• Manage incident lifecycles following ITIL frameworks.
• Utilize the internal knowledgebase for issue resolution.
• Communicate and transfer reported issues to appropriate internal or external teams.

Required Skills

• 1+ years supporting Windows 7 and Windows 10 operating systems.
• 1+ years supporting mobile devices, including Android and Apple tablets/phones.
• 6+ months in a call center support environment.
• 6+ months experience with MS Office (Word, Excel, PowerPoint, Outlook).
• Proficiency in troubleshooting and incident management.
• ITIL certification or working knowledge.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate