Description

Provide first-line technical support for hardware and software issues in Cincinnati, Ohio.

Responsibilities

• Receive and log user inquiries via telephone and email regarding software, hardware, or operating systems.
• Diagnose hardware failures in modems, printers, cables, and telephones to determine the root cause.
• Perform preventive maintenance and repairs on terminals, printers, and personal computers.
• Test software and hardware components to ensure successful problem resolution.
• Escalate complex technical issues following defined organizational procedures.

Required Skills

• 0-3 years of relevant technical support experience.
• Proficiency with various operating systems.
• Experience supporting configuration management tools.
• Knowledge of application and development tools.
• Familiarity with testing tools, compilers, and code editors.
• Ability to use technical databases and reference publications for research.
• Strong written and spoken communication skills.
• Ability to work effectively in a team environment.

Preferred Skills

• A+ certification.
• Two years of postsecondary training in a technical field.

Key Skills

Education

Any Graduate