Description

You will troubleshoot technical support issues and resolve user problems involving software and hardware products.

This role is on-site.

Responsibilities

• Test software and hardware to evaluate ease of use and utility for user workflows.
• Write or revise training manuals, procedures, and visual training materials.
• Train users on software and hardware via on-site, classroom, or contractor-led sessions.
• Draft software and hardware evaluations and recommendations for management review.
• Implement shared software, including operating systems, configuration management tools, and development tools.

Required Skills

• 5+ years of relevant experience in technical support.
• Hands-on experience with operating systems.
• Experience with configuration management tools.
• Proficiency with application and development tools.
• Knowledge of testing tools.
• Familiarity with compilers and code editors.
• Ability to analyze and troubleshoot complex hardware and software problems.

Preferred Skills

• A+ certification.
• 4-year college degree or equivalent technical study.

Key Skills

Education

Any Graduate