Description

You provide first and second-line technical support for end-users in a corporate environment.

Responsibilities

• Diagnose and troubleshoot hardware and software issues across desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access rights within Active Directory.
• Log, track, and document all support requests and resolutions using ticketing systems.
• Collaborate with IT teams and external vendors to escalate and resolve complex issues.

Required Skills

• 6+ years of experience in service desk operations or technical support roles.
• Strong proficiency with Microsoft Windows operating systems.
• Hands-on experience with Office 365 applications.
• Expertise in hardware and software troubleshooting methodologies.
• Experience using remote desktop support tools.
• Proven ability to manage tasks within established service level agreements (SLAs).
• Strong communication and customer service skills.
• Ability to work independently and prioritize technical tasks.

Key Skills

Education

Bachelor’s degree in Computer Science, Information Technology