Description

You will be the first point of contact for users experiencing technology issues.

Responsibilities

• Monitor and process Service Desk ticket requests via phone, ITSM, email, and walk-up.
• Resolve common Tier 1 and Tier 2 tickets, including password resets and basic desktop support using remote tools.
• Assign complex or specialized tickets to appropriate internal teams and experts.
• Create, contribute to, and improve documentation for district processes and technologies.

Required Skills

• Experience with ITSM tools.
• Ability to resolve common Tier 1 and Tier 2 support issues.
• Experience handling requests via phone, email, and walk-up.
• Skill in using remote support tools.
• Proven ability to learn a wide range of technologies quickly.

Key Skills

Education

Any Gradute