Description

You will manage incoming technology support requests and resolve Tier 1 and Tier 2 issues for users.

This role is on-site.

Responsibilities

• Monitor and process Service Desk tickets via phone, ITSM, email, and walk-up.
• Resolve common Tier 1 and Tier 2 support issues, including password resets and basic desktop support.
• Assign complex or specialized tickets to appropriate internal teams and experts.
• Create, contribute to, and improve documentation for district processes and technologies.

Required Skills

• Experience with ITSM tools.
• Ability to resolve common Tier 1 and Tier 2 support issues.
• Experience handling requests via phone, email, and walk-up.
• Skill in using remote support tools.
• Proven ability to learn a wide range of technologies quickly.
• 7+ years of experience in IT support or service desk roles.
• Any Graduate education level.

Key Skills

Education

Any Gradute