Description

What's the Job?

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues
• Handle onboarding, access provisioning, password resets, and MFA enrollment
• Document and manage tickets in ServiceNow within established service levels
• Participate in a rotating after-hours on-call schedule

What's Needed?

• 2+ years of experience in a service desk, help desk, or desktop support role
• Experience with ServiceNow, Microsoft 365, and Active Directory or Entra ID
• Strong communication skills with technical and non-technical users
• U.S. citizenship and ability to pass a background check and drug screen
• Valid driver's license and residence within 60 minutes of Topeka, KS

Key Skills

Education

Any Graduate