Description

Provide technical support, incident resolution, and hardware maintenance for on-site operations in Ontario.

You will own the support pipeline, ensuring operational stability through proactive maintenance and rapid incident response.

Responsibilities

• Respond to and resolve incidents affecting operations using established ITSM processes and policies.
• Perform physical build-outs, including installing computing devices and low voltage cabling.
• Manage identified defects and escalate complex issues to appropriate engineering teams.
• Oversee on-site vendors to ensure maintenance and safety guidelines are strictly followed.
• Translate technical terms for non-technical users and provide guidance on application navigation.

Required Skills

• 5+ years of experience in technical support or application support roles.
• Proficiency in Desktop Management and SCCM.
• Hands-on Service Desk Application Support expertise.
• Ability to interpret and apply security standards and protocols to daily work.
• Experience collecting and managing data for security audits.
• Competency in performing hardware maintenance per manufacturer specifications.

Preferred Skills

• Ability to complete tasks within agreed timeframes and established procedures.

Key Skills

Education

Any Graduate