Description

You will provide Level 1 support within a 24/7 service desk operation, focusing on root cause analysis and technical documentation.

Responsibilities

• Perform root cause analysis for reported technical issues to identify underlying faults.
• Prepare and maintain RunBooks for standard operating procedures.
• Search for and document recurring issues to improve knowledge bases.
• Analyze server and application logs to identify faults.

Required Skills

• 2+ years of experience in L1 support roles.
• Proficiency in Bash and PowerShell scripting.
• Experience with Python or Java scripting.
• Familiarity with ADO and JIRA for ticketing and tracking.
• Strong technical documentation skills.
• Effective verbal and written communication skills.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate