Description

Provide technical support and manage IVR workflows for bilingual users in Ontario.

This role is on-site.

Responsibilities

• Analyze business requirements and negotiate feasibility with stakeholders.
• Manage and traverse IVR flows to ensure proper routing.
• Monitor and troubleshoot data flow between IVR systems and Contact Centre applications.
• Resolve service desk incidents through direct technical support.

Required Skills

• 5+ years of experience in Service Desk or Technical Support roles.
• Hands-on experience with Interactive Voice Response (IVR) systems.
• Understanding of data flow between IVR and Contact Centre applications.
• Ability to interpret and negotiate business requirements.
• Bilingual proficiency.
• University degree or equivalent graduate status.

Key Skills

Education

ANY GRADUATE