Description

You will provide technical support to users via phone and email to resolve software, website navigation, and login issues.

Responsibilities

• Resolve technical problems using available tools and research resources.
• Assist users through structured problem-solving steps.
• Escalate complex issues following defined procedures.
• Document tickets accurately while multitasking during customer interactions.
• Provide timely and accurate information to end users.

Required Skills

• 5+ years of experience in technical support or call center environments.
• Proficiency with ServiceNow or Salesforce.
• Experience using ticketing systems.
• Strong problem-solving skills.
• Effective written and spoken communication skills.
• Ability to work in a team environment.
• Ability to maintain a dedicated, distraction-free home workspace.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate