Description

You will provide technical support and troubleshooting for hardware, software, and network systems.

Responsibilities

• Troubleshoot hardware and software issues involving computers, printers, and telecom equipment.
• Manage technical incidents using ticketing systems like ServiceNow or Remedy.
• Maintain system connectivity by addressing issues with switches, routers, and firewalls.
• Support database and application functionality for small to large scale systems.

Required Skills

• 2+ years of professional experience in IT support or a related field.
• Hands-on experience with Help Desk operations.
• Proficiency with ServiceNow or Remedy ticketing platforms.
• Working knowledge of IT Security principles.
• Experience supporting .NET environments.
• Familiarity with troubleshooting routers, switches, and firewalls.
• Ability to support hardware including servers, SAN, and peripherals.
• Technical institute degree or certificate in Computer Science, Information Systems, or equivalent work experience.

Key Skills

Education

Any graduate