Description

You will provide front-line technical support and coordinate service desk operations.

Responsibilities

• Respond to inbound calls daily providing technical support and troubleshooting.
• Provide assistance via web queues, outbound interactions, and email communication.
• Leverage resources to resolve technical issues efficiently.
• Document, maintain, and report support activities using PC applications.
• Escalate requests outside of scope as needed.

Required Skills

• Basic troubleshooting and technical problem-resolution skills.
• Exposure to enterprise systems and IT terminology.
• Experience solving standard administrative, operational, or system issues.
• Effective verbal and written communication skills.
• Strong customer interaction skills and organizational abilities.
• Ability to handle multiple tasks simultaneously with accuracy.
• Knowledge of information technology field.
• ServiceNow experience.
• Familiarity with ITIL principles.

Preferred Skills

• 3+ years of Tier 1 support experience.
• Call center or front-line customer support experience.

Key Skills

Education

Any Gradute