Description

You will provide front-line technical support and coordinate daily service desk operations.

This role is on-site.

Responsibilities

• Respond to inbound calls, web queues, and emails to troubleshoot technical issues.
• Document, maintain, and report support activities using PC applications.
• Escalate out-of-scope requests to appropriate teams.
• Leverage internal resources to resolve tickets efficiently.
• Manage multiple tasks simultaneously with accuracy.

Required Skills

• ServiceNow experience.
• Familiarity with ITIL principles.
• Basic troubleshooting and technical problem-resolution skills.
• Exposure to enterprise systems and IT terminology.
• Strong verbal and written communication skills.
• Knowledge of information technology field.

Preferred Skills

• 3+ years of Tier 1 support experience.
• Call center or front-line customer support experience.

Key Skills

Education

Any Gradute