Description

You will lead and coach a team of 20-30 IT Analysts to deliver customer service and achieve departmental goals.

This role is on-site.

Responsibilities

• Manage daily operations, including schedule adjustments and adherence to service level agreements.
• Develop and audit quality assurance strategies for service delivery.
• Handle escalated customer issues using knowledge of information systems.
• Conduct interviews for new hires and address personnel issues.

Required Skills

• 2-3 years of experience in a Technical Help Desk Supervisor role managing a large customer base.
• 1-2 years of experience in a customer service supervisory role.
• 1-2 years of experience supporting hardware and software including PCs, Macs, iPhones, printers, MS Outlook, and Windows OS.
• Strong understanding of call center dynamics and performance enhancement strategies.
• Proficiency in English communication, both oral and written.
• Ability to work independently and on a flexible schedule for disaster recovery situations.
• Strong interpersonal and leadership skills.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate