Description

You will manage incident resolution and provide technical support for end-users in a corporate environment.

Responsibilities

• Log, triage, and resolve incidents, service requests, and problems using Zoho ITSM to meet SLA requirements.
• Track and monitor tickets, assigning them to appropriate teams for timely resolution.
• Troubleshoot desktop applications, network connectivity, printer issues, and email problems.
• Maintain technical documentation, process documents, and knowledge base articles.
• Coordinate with external vendors for issue resolution and service delivery.

Required Skills

• 3+ years of experience in Service Desk operations within a corporate setting.
• ITIL Certification.
• Proficiency with Microsoft Office 365 configuration and troubleshooting.
• Hands-on experience with Active Directory.
• Strong troubleshooting skills for desktop and network issues.
• Proficiency in using Zoho ITSM tool.
• English communication skills with a Versant Score of 70 or equivalent.
• Solid understanding of Incident, Change, and Problem Management processes.
• Bachelor's degree in a computer-related field or equivalent work experience.

Key Skills

Education

Any Graduate