Description

You will provide technical support and incident management for end-users in a corporate environment.

Responsibilities

• Log, triage, and resolve incidents, service requests, and problems using Zoho ITSM to meet SLA requirements.
• Troubleshoot desktop applications, network connectivity, printer issues, and email-related problems.
• Maintain technical documentation, process guides, and knowledge base articles.
• Provide remote assistance to end-users using Remote Desktop tools.
• Coordinate with external vendors for issue resolution and service delivery.

Required Skills

• 3+ years of experience in Service Desk operations within a corporate setting.
• ITIL certification with a strong understanding of Incident, Change, and Problem Management.
• Proficiency in Microsoft Office 365 configuration and troubleshooting.
• Hands-on experience with Active Directory.
• Ability to manage and track tickets within Zoho ITSM.
• English communication skills with a Versant score of 70 or equivalent.
• Bachelor's degree in a computer-related field or equivalent work experience.

Key Skills

Education

Any Graduate