Description

Provide technical support and troubleshooting for end-users in a service desk capacity.

Responsibilities

• Troubleshoot network connectivity, VPN, and web access issues.
• Support users with MS Office and Windows operating systems.
• Manage user accounts and permissions within Active Directory.
• Resolve hardware and software requests through clear communication.

Required Skills

• 3+ years of relevant IT experience.
• Proficiency with Windows 7-10 environments.
• Experience managing Active Directory.
• Hands-on troubleshooting of VPN and network connectivity.
• Support experience for MS Office applications.
• Strong technical communication and customer service skills.
• Associate degree in Information Technology, or a High School diploma with equivalent experience.

Preferred Skills

• CompTIA A+ or other relevant IT certifications.

Key Skills

Education

Any Gradute