Description

You will provide remote technical support to a global customer base, resolving hardware and software issues.

Responsibilities

  • Troubleshoot Windows OS, Office Products, VPN, and Citrix connectivity issues.
  • Manage Active Directory account maintenance and network/shared folder permissions.
  • Log, track, and resolve technical tickets using ServiceNow.
  • Coordinate with Server, Security, Network, and Messaging teams to resolve complex infrastructure issues.
  • Maintain knowledge base articles and identify recurring technical trends for process improvement.

Required Skills

  • 5+ years of experience in a Support Desk Analyst or similar technical role within a global environment.
  • Proficiency with Windows OS and Microsoft Office Products.
  • Hands-on experience with VPN and Citrix environments.
  • Experience managing Active Directory and network permissions.
  • Competency in software installations and printer/plotter configuration.
  • Strong troubleshooting and analytical problem-solving skills.
  • Bachelor's or Master's degree in any field.

Preferred Skills

  • Familiarity with ServiceNow for incident management.

Key Skills
Education

Any Bachelors/Masters Degree

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