Description

You will provide remote technical support to a global customer base, resolving hardware and software issues.

This role is on-site.

Responsibilities

• Troubleshoot Windows OS, Office Products, VPN, and Citrix connectivity issues.
• Manage Active Directory account maintenance and network/shared folder permissions.
• Log, track, and resolve technical tickets using ServiceNow.
• Coordinate with Server, Security, Network, and Messaging teams to resolve complex infrastructure issues.
• Maintain knowledge base articles and identify recurring technical trends for process improvement.

Required Skills

• 5+ years of experience in a Support Desk Analyst or similar technical role within a global environment.
• Proficiency with Windows OS and Microsoft Office Products.
• Hands-on experience with VPN and Citrix environments.
• Experience managing Active Directory and network permissions.
• Competency in software installations and printer/plotter configuration.
• Strong troubleshooting and analytical problem-solving skills.

Preferred Skills

• Familiarity with ServiceNow for incident management.

Key Skills

Education

Any Bachelors/Masters Degree