Description

You will manage end-user IT support, resolving technical issues across software, network, and infrastructure functions.

This role is on-site.

Responsibilities

• Provide first-line support for IT Service Desk functions, including MS Office and O365 issues.
• Troubleshoot VPN connectivity and basic network problems.
• Manage software installation, uninstallation, and anti-virus support.
• Assist with printer setup, OneDrive, and OneNote usage.
• Implement and support Multi-Factor Authentication (MFA) and Virtual Desktop Infrastructure (VDI).

Required Skills

• 5+ years of experience in an IT Service Desk role.
• Proficiency with MS Office and O365 environments.
• Working knowledge of VPN configuration and connectivity.
• Basic understanding of networking concepts and system troubleshooting.
• Experience with browser troubleshooting and software deployment.
• Familiarity with endpoint security and anti-virus solutions.

Key Skills

Education

Any Gradute