Description

You will own the end-to-end resolution of desktop and network issues for clients in Bangalore.

This role is on-site.

Responsibilities

• Resolve hardware and software issues through on-site visits or remote connection systems.
• Install, upgrade, and maintain computer hardware, peripherals, and operating systems.
• Configure and troubleshoot DHCP, DNS, and various network devices and services.
• Monitor and manage server environment operations using available monitoring tools.
• Communicate the business impact of major incidents and prioritize tasks based on client needs.

Required Skills

• 3 to 8 years of experience in service desk or desktop support roles.
• Strong proficiency in Windows operating systems.
• Hands-on experience with troubleshooting hardware, software, and networking connectivity.
• Practical knowledge of DHCP and DNS configuration.
• Familiarity with ITIL processes and high-availability environments.
• Advanced understanding of computer hardware systems, chipsets, and memory modules.
• Excellent written and verbal communication skills for client interaction.

Preferred Skills

• Experience working within agile methodologies.
• Knowledge of remote connection systems.

Key Skills

Education

Bachelor’s degree in computer science