Description

Manage end-user technical support, incident resolution, and IT asset administration for on-site operations in Bangalore.

This role is on-site.

Responsibilities

• Handle inbound support requests and manage tickets requiring escalation from L1 engineers.
• Log, categorize, and prioritize incidents in the ITSM tool according to team procedures.
• Diagnose and resolve Windows application issues, printer hardware, and desktop hardware configurations.
• Perform user account administration including password resets and distribution list management in Active Directory and Office 365.
• Troubleshoot internet, VPN, and Citrix connectivity issues to ensure user access.

Required Skills

• 1 to 3 years of experience in a service desk or technical support role.
• Hands-on experience with Active Directory and Office 365 administration.
• Proficiency in troubleshooting Windows applications and computer hardware.
• Solid understanding of VPN and Citrix environments.
• Experience managing web-based and installable applications.
• Working knowledge of Networking, Virtualization, and Mac OS.
• Excellent written and spoken English communication skills.

Preferred Skills

• Proven ability to manage technical escalations and queue workloads efficiently.

Key Skills

Education

Any graduate