Description

You provide Level 2 support for desktop and peripheral device management, troubleshooting hardware and software issues.

Responsibilities

• Support Azure Active Directory (Azure AD) for user identity and access control.
• Administer and maintain Azure Intune for device compliance, application deployment, and endpoint security.
• Manage patch deployment across endpoints and servers to maintain system security and stability.
• Support and maintain conference room equipment including AV systems, connectivity, and scheduling tools.
• Maintain documentation of incidents, resolutions, and system configurations.

Required Skills

• 5+ years experience providing System Support for desktop environments and enterprise IT systems.
• Hands-on experience with Azure Active Directory (Azure AD) for user identity and access management.
• Experience administering Microsoft Intune for device management and endpoint security.
• Knowledge of Office 365 / Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Understanding of network infrastructure services such as DHCP, DNS, and SMTP.
• Experience in IT asset management and endpoint patch management processes.
• Ability to troubleshoot hardware, software, and peripheral device issues.
• Strong documentation and incident management skills.

Key Skills

Education

Any Graduate