Description

Key Skills: System Support, Network

Roles and Responsibilities:

• Provide Level 2 support for desktop and peripheral device management, troubleshooting hardware and software issues.
• Support Azure Active Directory (Azure AD) for user identity and access control.
• Administer and maintain Azure Intune for device compliance, application deployment, and endpoint security.
• Manage patch deployment across endpoints and servers to maintain system security and stability.
• Support and maintain conference room equipment including AV systems, connectivity, and scheduling tools.
• Troubleshoot and configure DHCP, DNS, and SMTP services.
• Provide support for Office 365 / Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Assist users with SharePoint access, permissions, and basic site management.
• Maintain documentation of incidents, resolutions, and system configurations.
• Collaborate with infrastructure and cloud teams for escalations and service improvements.

Skills Required:

• Experience providing System Support for desktop environments, end-user devices, and enterprise IT systems.
• Hands-on experience with Azure Active Directory (Azure AD) for user identity and access management.
• Experience administering Microsoft Intune for device management, application deployment, and endpoint security.
• Knowledge of Office 365 / Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Understanding of network infrastructure services such as DHCP, DNS, and SMTP.
• Experience in IT asset management and endpoint patch management processes.
• Ability to troubleshoot hardware, software, and peripheral device issues.
• Experience supporting conference room technologies including AV systems and connectivity tools.
• Strong documentation, troubleshooting, and incident management skills.
• Ability to collaborate with infrastructure, cloud, and IT operations teams for escalations and service improvements.

Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred

Key Skills

Education

Any Graduate