Description

Provide Level 2 support for desktop environments, endpoint security, and identity management.

This role is on-site.

Responsibilities

• Provide Level 2 support for desktop hardware, software, and peripheral device troubleshooting.
• Administer Azure Active Directory for user identity and access control.
• Manage Microsoft Intune for device compliance, application deployment, and endpoint security.
• Configure and troubleshoot DHCP, DNS, and SMTP network services.
• Maintain documentation of incidents, resolutions, and system configurations.

Required Skills

• 5+ years of experience in system support for enterprise IT environments.
• Hands-on experience with Azure Active Directory (Azure AD) and Microsoft Intune.
• Proficiency in Office 365 / Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of network infrastructure services: DHCP, DNS, and SMTP.
• Experience with patch management and IT asset management processes.
• Ability to support conference room AV systems and connectivity tools.
• Strong incident management and documentation skills.

Preferred Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Key Skills

Education

Any Graduate