Description

You will handle technical support and incident management for end-users.

Responsibilities

• Manage and prioritize support tickets (P1–P4).
• Manage Service Level Agreements (SLAs).
• Troubleshoot network services, including DNS and DHCP.

Required Skills

• 3+ years of professional experience in a Service Desk role.
• Proficiency with ticketing tools, specifically ServiceNow.
• Working knowledge of Active Directory.
• Experience with DNS and DHCP configuration and troubleshooting.
• Ability to manage ticket prioritization (P1–P4).
• Good communication skills.

Key Skills

Education

Any Gradute