Description

You will own end-user technical support and incident management.

This role is on-site.

Responsibilities

• Manage and prioritize support tickets across P1–P4 severity levels.
• Ensure strict adherence to Service Level Agreements (SLAs).
• Troubleshoot network services, specifically DNS and DHCP.
• Handle technical support requests for end-users.

Required Skills

• 3+ years of professional experience in a Service Desk role.
• Proficiency with ServiceNow ticketing tools.
• Working knowledge of Active Directory.
• Experience configuring and troubleshooting DNS and DHCP.
• Ability to manage ticket prioritization effectively.
• Strong communication skills.

Key Skills

Education

Any Gradute