Description

You will support end-users across various IT functions.

Responsibilities

• Provide Tier 1 support for IT Service Desk issues.
• Manage software installation, uninstallation, and anti-virus deployment.
• Troubleshoot network connectivity, VPN access, and browser issues.
• Assist with printer setup and troubleshooting, and manage OneDrive/OneNote access.
• Support user access related to MFA and Virtual Desktop Infrastructure (VDI).

Required Skills

• 5+ years of experience in an IT Service Desk role.
• Proficiency with MS Office and O365 environments.
• Experience configuring and troubleshooting VPN connections.
• Basic knowledge of networking concepts and system troubleshooting.
• Familiarity with MFA implementation and management.
• Experience supporting VDI environments.

Key Skills

Education

Any Gradute