Description

You will provide Tier 1 IT support for end-users, managing software installations, network connectivity, and access systems.

This role is on-site.

Responsibilities

• Provide Tier 1 support for IT Service Desk issues.
• Manage software installation, uninstallation, and anti-virus deployment.
• Troubleshoot network connectivity, VPN access, and browser issues.
• Support user access related to MFA and Virtual Desktop Infrastructure (VDI).

Required Skills

• 5+ years of experience in an IT Service Desk role.
• Proficiency with MS Office and O365 environments.
• Experience configuring and troubleshooting VPN connections.
• Basic knowledge of networking concepts and system troubleshooting.
• Familiarity with MFA implementation and management.
• Experience supporting VDI environments.

Preferred Skills

• Assist with printer setup and troubleshooting.
• Manage OneDrive and OneNote access.

Key Skills

Education

Any Gradute