Description

You will provide first-level technical support to end-users, resolving hardware, software, and network issues across multiple channels.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network issues via phone, email, or chat.
• Log, track, and manage incidents and service requests in the ticketing system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Assist in the setup and configuration of new hardware and software environments.
• Maintain and update knowledge base articles and technical documentation.

Required Skills

• 5-7 years of experience in a service desk or technical support role.
• Strong knowledge of Windows operating systems.
• Basic understanding of networking concepts and protocols.
• Familiarity with common software applications and standard troubleshooting techniques.
• Fluent in English.
• Ability to work in different shifts.
• Any Graduate degree.

Preferred Skills

• Experience with ITSM tools such as Jira Service Management or ServiceNow.
• ITIL Foundation certification.

Key Skills

Education

Any Gradute