Description

You own L1/L2 monitoring, incident management, and daily operational tasks for the service desk.

This role is on-site.

Responsibilities

• Monitor alerts and initiate Bridge Calls as required.
• Engage stakeholders during incident resolution and document problem statements.
• Adhere strictly to defined Service Level Agreements (SLAs).
• Follow up on technical issues with relevant application teams.
• Manage daily operational tasks, including shift coverage.

Required Skills

• 5+ years of experience in an L1/L2 support role.
• Working knowledge of ServiceNow and JIRA Ticketing Tools.
• Experience monitoring alerts using SolarWinds, Opsgenie, or Splunk.
• Basic knowledge of Linux and Windows operating systems.
• Familiarity with network concepts.
• Ability to manage rotational 24x7 shifts independently.

Preferred Skills

• Experience with incident management processes.

Key Skills

Education

Any Graduate