Description

You will handle L1 to L1.5 service desk support, managing incidents, master data flows, and user access for internal and supplier users.

This role is on-site.

Responsibilities

• Triage and log incidents or service requests, prioritizing them based on impact and urgency.
• Resolve common issues including login failures, navigation errors, and data visibility problems.
• Monitor inbound and outbound SMART transactions and master data flows through daily and weekly checks.
• Manage user access provisioning, persona/group setup, and troubleshoot access issues.
• Maintain Standard Operating Procedures (SOPs) and support knowledge sharing with L1 teams.

Required Skills

• 12+ years of working experience in service desk operations.
• Experience with GEP systems.
• Familiarity with SMART transactions.
• Bachelor's degree.
• Ability to provide 24x7 support coverage.
• Experience liaising with Business Unit SPOCs and deployment teams.

Key Skills

Education

Bachelor's degree