Description

Resolve technical incidents and service requests for end-users in a 24/7 shift-based environment.

Work on-site in San Jose, CA.

Responsibilities

• Troubleshoot hardware and software issues on Windows and macOS platforms.
• Diagnose and resolve basic networking connectivity problems.
• Utilize Microsoft Office and Outlook for productivity and communication support.
• Document and track all tickets using IT service management frameworks.

Required Skills

• 7+ years of experience in technical support or service desk roles.
• Proficiency with MS Office suite and Outlook.
• Working knowledge of Windows and macOS operating systems.
• Understanding of ITIL service management concepts.
• CompTIA A+ certification or equivalent.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a high-volume environment.

Preferred Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Additional IT-related certifications.

Key Skills

Education

Any Gradute