Description

You will provide technical support for standard queries related to Microsoft products, operating systems, basic networking, and PCs.

Responsibilities

• Resolve routine customer enquiries by following established processes and documentation standards.
• Take ownership of customer problems by asking relevant questions to resolve known issues within required timescales.
• Escalate complex issues to the appropriate level to ensure SLAs are met.
• Monitor performance through statistical reporting and analysis.
• Develop an understanding of the customer environment and service delivery requirements.

Required Skills

• 5+ years of experience in technical support or service desk roles.
• Proficiency with Microsoft products.
• Working knowledge of various operating systems.
• Understanding of basic networking principles.
• Experience troubleshooting PC hardware and software.
• Ability to document all technical actions and resolutions clearly.
• Degree in any field (Any Graduate).

Key Skills

Education

Any Graduate