Description

You will provide Tier 1 technical support for end users at our Fort Lee, VA location.

Responsibilities

• Answer all incoming calls routed or transferred to the service queue.
• Provide Tier 1 Service Desk support to resolve user issues.
• Troubleshoot hardware including networked printers and multi-function devices.
• Manage and support users across Windows, MacOS, Linux, and Unix environments.

Required Skills

• 5+ years of experience in customer service or technical support.
• Hands-on experience managing networked printers and multi-function devices.
• Proficiency with Windows, MacOS, Linux, Unix, Chrome, and Android operating systems.
• Knowledge of DHCP and DNS protocols.
• Experience working within Unix and Linux environments.
• Any graduate degree.

Key Skills

Education

ANY GRADUATE