Description

You will provide technical support to restore customer technology to a functioning state.

Responsibilities

• Restore customer technology to a functioning state.
• Improve first contact resolution rates.
• Reduce the number of escalated calls.
• Minimize lost productivity by reducing time to resolution.
• Manage communication to overcome technical barriers and improve service desk relationships.

Required Skills

• 5+ years of experience in Service Desk environments.
• Proven ability to handle technical troubleshooting.
• Strong communication skills to resolve user issues.
• Any Graduate degree.

Key Skills

Education

Any Graduate