Description

You will provide technical support for standardized and non-standardized IT cases within a service desk environment.

This role is on-site.

Responsibilities

• Identify, diagnose, and resolve technical problems for simple to complex errors.
• Manage data administration tasks including tickets, assets, and licenses.
• Analyze and resolve issues following ITIL processes.
• Contribute to continuous improvement initiatives and participate in technical projects.

Required Skills

• 5+ years of experience in IT support or a similar technical role.
• Proficiency with Microsoft Active Directory, SCCM, and Exchange.
• Experience using BMC Remedy for case management.
• Hands-on experience with Windows-based products.
• Experience working with SAP business systems.
• Foundational knowledge of PC hardware, printers, mobile devices, software, networks, servers, and databases.
• Professional fluency in both Swedish and English, written and spoken.
• Degree or graduate-level education.

Key Skills

Education

Any Graduate