Description

You will handle first-level technical support and incident management for end users.

Responsibilities

• Log all incidents and service requests received via voice, email, or web.
• Categorize and prioritize tickets based on established frameworks and assign correct severity levels.
• Assign tickets to appropriate support groups and follow up on resolution through to closure.
• Coordinate with internal engineers and third-party vendors to resolve incidents and requests.
• Alert stakeholders via phone or email during high-priority incidents to ensure service levels are maintained.

Required Skills

• 1+ years of experience in a Service Desk or technical support role.
• Experience with incident logging and ticket categorization.
• Knowledge of Service Level Agreements (SLAs).
• Ability to manage end-to-end incident ownership.
• Strong communication skills for stakeholder coordination.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE