Description

You will provide technical support to users via phone and email to resolve software and access issues.

Responsibilities

• Resolve technical problems related to computer software, website navigation, and login issues.
• Assist users through structured problem-solving steps using available research tools and resources.
• Document tickets accurately while multitasking during customer interactions.
• Escalate complex issues following defined procedures and quality standards.
• Provide timely and accurate information to end users.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in troubleshooting computer software and website issues.
• Strong written and spoken communication skills.
• Ability to type 40+ WPM.
• Excellent time management and multitasking abilities.
• Ability to work effectively in a team environment.
• Any graduate degree.

Key Skills

Education

ANY GRADUATE