Description
You will provide technical support to users via phone and email to resolve software and access issues.
Responsibilities
- Resolve technical problems related to computer software, website navigation, and login issues.
- Assist users through structured problem-solving steps using available research tools and resources.
- Document tickets accurately while multitasking during customer interactions.
- Escalate complex issues following defined procedures and quality standards.
- Provide timely and accurate information to end users.
Required Skills
- 5+ years of experience in technical support roles.
- Proficiency in troubleshooting computer software and website issues.
- Strong written and spoken communication skills.
- Ability to type 40+ WPM.
- Excellent time management and multitasking abilities.
- Ability to work effectively in a team environment.
- Any graduate degree.