Description

Manage first- and second-tier support for end users of scientific instrumentation and scientific IT devices. Provide specialized support for administrative and scientific staff.

Responsibilities

• Oversee daily operations of the scientific service desk, ensuring timely resolution of hardware and software issues.
• Deliver technical support for scientific instrumentation, desktop IT, and specialized lab equipment.
• Develop and maintain technical documentation, training materials, and user guides for internal systems.
• Administer and track IT assets, including inventory management and lifecycle maintenance.
• Coordinate conference room technology, video conferencing setups, and virtual meeting support.

Required Skills

• 5+ years of experience managing first- and second-tier IT support teams.
• Proven track record supporting end users of scientific instrumentation and scientific IT devices.
• Strong background in desktop IT support, including troubleshooting hardware and software issues.
• Experience with technical writing, creating user manuals, and conducting staff training.
• Proficiency in asset administration, inventory tracking, and IT lifecycle management.
• Ability to support complex conference room technologies, video conferencing systems, and virtual meeting platforms.
• Bachelor of Science (B.S.) or Bachelor of Arts (B.A.) degree.

Key Skills

Education

Bachelor of Science