Description
Manage first- and second-tier support for end users of scientific instrumentation and scientific IT devices. Provide specialized support for administrative and scientific staff.
Responsibilities
- Oversee daily operations of the scientific service desk, ensuring timely resolution of hardware and software issues.
- Deliver technical support for scientific instrumentation, desktop IT, and specialized lab equipment.
- Develop and maintain technical documentation, training materials, and user guides for internal systems.
- Administer and track IT assets, including inventory management and lifecycle maintenance.
- Coordinate conference room technology, video conferencing setups, and virtual meeting support.
Required Skills
- 5+ years of experience managing first- and second-tier IT support teams.
- Proven track record supporting end users of scientific instrumentation and scientific IT devices.
- Strong background in desktop IT support, including troubleshooting hardware and software issues.
- Experience with technical writing, creating user manuals, and conducting staff training.
- Proficiency in asset administration, inventory tracking, and IT lifecycle management.
- Ability to support complex conference room technologies, video conferencing systems, and virtual meeting platforms.
- Bachelor of Science (B.S.) or Bachelor of Arts (B.A.) degree.